Frequently Asked Questions
Everything you need to know about shopping with Mure + Grand.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary by location, usually arriving within 3-7 business days.
What is your return policy?
We want you to love your purchase! We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that jewelry, intimates, and sale items are final sale.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our shipping zones to reach our global community soon.
How do I care for my Mure + Grand apparel?
To keep your pieces looking fresh, we recommend machine washing on a cold, gentle cycle and hanging to dry. Always check the specific care label inside each garment for detailed instructions.
Can I change or cancel my order after it has been placed?
Because we work quickly to get your order out the door, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
Do you offer gift wrapping or personalized notes?
Yes! You can add a personalized gift message at checkout. While we do not offer traditional gift wrapping, our signature packaging is designed to feel like a special treat upon arrival.